Refund policy

# Returns & Refunds Policy ## 30-Day Returns **Effective Date:** September 14, 2026 **Last Updated:** September 14, 2026 ## Overview This Returns & Refunds Policy applies to all purchases made on silvervictoria.com, operated by Silver Victoria, a company registered in Florida, USA. We want you to be satisfied with every purchase. Please read this policy carefully before requesting a return. Because some of our products are dietary supplements and personal-use products, our ability to accept returns on those items is limited to protect the health and safety of all customers. ## Return Eligibility Window Silver Victoria accepts return requests submitted within 30 days of the confirmed delivery date. Return requests submitted after 30 days from the delivery date will not be accepted under any circumstances. ## Eligible Products for Return To be eligible for a return, a product must meet all of the following conditions at the time the return is received by Silver Victoria: Herbana supplements: - The product is unopened and unused. - The product is in its original, sealed packaging with the safety seal intact and unbroken. Silver Victoria clothing: - The item is unworn, unwashed, and in its original condition. - All tags are attached. Additionally, for all products: - The return was authorized by Silver Victoria before being shipped back. - The return is received by Silver Victoria within a reasonable time after authorization is granted. ## Products Not Eligible for Return The following products and situations are not eligible for a return or refund: - Opened supplements or products with a broken or removed safety seal. - Partially used products. - Clothing that has been worn, washed, or has tags removed. - Gift cards. - Clearance or final-sale items. - Free promotional products. - Products purchased from Amazon, Walmart, or any third-party retailer. Those purchases must be returned through the retailer where the purchase was made, subject to that retailer's return policy. - Products returned more than 30 days after the confirmed delivery date. ## How to Request a Return To initiate a return, you must follow these steps: Step 1: Email support@silvervictoria.com within 30 days of your confirmed delivery date. Include your order number, the product(s) you wish to return, and the reason for the return. Step 2: Wait for a return authorization response from Silver Victoria. Do not ship a product back before receiving authorization. Unauthorized returns may not be accepted or refunded. Step 3: If authorized, ship the product back in its original packaging using a trackable shipping method. You are responsible for return shipping costs unless Silver Victoria shipped an incorrect product or the product arrived damaged or defective. Step 4: Once Silver Victoria receives and inspects the returned product, we will process your refund if the return meets eligibility requirements. ## Return Shipping Costs Customers are responsible for all return shipping costs unless the return is due to an error by Silver Victoria, such as shipping an incorrect product, or a product that arrived damaged or defective. In those cases, Silver Victoria will provide a prepaid return shipping label or reimburse reasonable return shipping costs. Original shipping charges and any express-shipping charges are non-refundable in all circumstances. ## Refunds Once Silver Victoria receives and inspects a returned product and confirms it meets the eligibility requirements, we will process a refund. Please allow approximately 5–10 business days for the refund to appear in your account after processing, depending on your bank or payment provider. Approved refunds will be issued to the original payment method used at the time of purchase. Store credit may be offered as an alternative if the customer agrees. Silver Victoria reserves the right to deny a refund if the returned product does not meet the eligibility requirements described in this policy. ## Damaged or Defective Products If you receive a product that is damaged, defective, or incorrect, please contact support@silvervictoria.com within 7 days of delivery. Provide your order number, a description of the issue, and photographs of the product, packaging, and shipping label. Silver Victoria will review your claim and arrange for a replacement or refund as appropriate. ## Products Purchased from Third-Party Retailers If you purchased a product from Amazon, Walmart, or any other third-party retailer, you must contact that retailer directly to initiate a return or request a refund. Silver Victoria cannot process returns or refunds for purchases made through third-party platforms. ## Contact Us To request a return authorization or ask a question about this policy, please contact us: - Email: support@silvervictoria.com - Website: https://www.silvervictoria.com - Silver Victoria, Florida, USA